Cancellation and Refund Policy

1. PURPOSE

This policy aims to establish the terms under which cancellations and refunds will be processed within the Homlunch platform, for the benefit of registered diners and hosts. By making a reservation or activating a kitchen, users expressly accept this policy as part of the General Terms and Conditions of Use.

2. CANCELLATIONS BY THE DINER

2.1 Cancellation with full refund

The diner may cancel their reservation at least 24 hours prior to the scheduled time and will receive 100% of the amount paid, excluding third-party payment processing fees (Stripe, PayPal, or others).

2.2 Cancellation with less than 24 hours

Cancellations made within 24 hours prior to the service are non-refundable, except in the cases outlined in Clause 5 (Force Majeure).

2.3 No-show without notice

If the diner does not show up at the host’s location and fails to notify a cancellation, they will forfeit any right to a refund. Homlunch reserves the right to suspend or issue a warning to repeat offenders.

3. CANCELLATIONS BY THE HOST

3.1 Cancellation with more than 24 hours’ notice

The host may cancel without penalty if done at least 24 hours in advance. In such cases, the diner will receive a 100% refund and no commissions will be charged.

3.2 Cancellation within 24 hours

If the cancellation occurs within 24 hours of the scheduled service:

·         A full refund will be issued to the diner.

·         The host will be temporarily suspended from visibility on the platform for up to 7 calendar days.

·         In case of a second cancellation within the same calendar month, the host's continuity on the platform will be reviewed.

4. REFUNDS

4.1 Procedure and timeline

Refunds will be processed to the same payment method used by the diner and will follow these timelines:

·         Estimated time: 5 to 10 business days.

·         Deductions: The refunded amount will exclude bank fees and payment processing costs from external platforms.

5. EXCEPTIONS DUE TO FORCE MAJEURE

Refunds or exemption from penalties may be considered in the event of force majeure, defined as:

·         Accidents or serious medical emergencies (with supporting evidence).

·         Natural disasters, power outages, or weather conditions that prevent the service.

·         Verified safety concerns in the area.

Exceptional cases must be submitted via email to hola@homlunch.com, with relevant supporting evidence. A resolution will be issued within 48 to 72 business hours.

6. EFFECT ON THE COMMISSION SYSTEM

In the event of a full refund:

·         All commissions generated from the transaction will be automatically revoked, both for the platform and the host's upline network.

·         Referring kitchens will not retain any earnings from refunded transactions.

7. MODIFICATIONS

Homlunch SAPI de CV may modify this policy at any time by notifying users through official communication channels (email and in-app notifications). The most recently published version will always apply.

Homlunch SAPI de CV
Effective as of June 1, 2025